{"id":9024,"date":"2024-03-13T09:56:16","date_gmt":"2024-03-13T02:56:16","guid":{"rendered":"https:\/\/fts.com.vn\/?p=9024"},"modified":"2025-11-07T14:28:59","modified_gmt":"2025-11-07T07:28:59","slug":"quan-ly-va-thu-hoi-cong-no-hieu-qua","status":"publish","type":"article","link":"https:\/\/fts.com.vn\/en\/article\/quan-ly-va-thu-hoi-cong-no-hieu-qua\/","title":{"rendered":"Qu\u1ea3n l\u00fd v\u00e0 thu h\u1ed3i c\u00f4ng n\u1ee3 hi\u1ec7u qu\u1ea3."},"content":{"rendered":"

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\u0110\u1ed1i v\u1edbi c\u00f4ng vi\u1ec7c kinh doanh v\u1ea5n \u0111\u1ec1 qu\u1ea3n l\u00fd c\u00f4ng n\u1ee3 l\u00e0 v\u1ea5n \u0111\u1ec1 v\u00f4 c\u00f9ng quan tr\u1ecdng g\u00f3p ph\u1ea7n v\u00e0o s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p. Tuy nhi\u00ean, tr\u00ean th\u1ef1c t\u1ebf c\u00f3 r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p ch\u01b0a nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng n\u00e0y. \u0110\u1ed1i v\u1edbi k\u1ebf to\u00e1n doanh nghi\u1ec7p, vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t quy tr\u00ecnh qu\u1ea3n l\u00fd v\u00e0 thu h\u1ed3i c\u00f4ng n\u1ee3 chu\u1ea9n cho doanh nghi\u1ec7p khoogn ch\u1ec9 gi\u1ea3m thi\u1ec3u r\u1ee7i ro t\u00e0i ch\u00ednh m\u00e0 c\u00f2n n\u00e2ng cao uy t\u00edn v\u00e0 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c.\u00a0<\/span><\/em><\/p>\n

H\u00e3y c\u00f9ng FTS<\/a> t\u00ecm hi\u1ec3u v\u1ec1 quy trinh c\u00e1c b\u01b0\u1edbc thu h\u1ed3i n\u1ee3, ph\u00e2n t\u00edch v\u00e0 \u0111\u00e1nh gi\u00e1 n\u1ee3 gi\u00fap doanh nghi\u1ec7p n\u1eafm b\u1eaft v\u00e0 \u00e1p d\u1ee5ng v\u00e0o th\u1ef1c ti\u1ec5n c\u00f4ng vi\u1ec7c c\u0169ng nh\u01b0 d\u1ea7n \u0111i\u1ec1u ch\u1ec9nh c\u1ea3i ti\u1ebfn \u0111\u1ec3 x\u00e2y d\u1ef1ng quy tr\u00ecnh qu\u1ea3n l\u00fd c\u00f4ng n\u1ee3 hi\u1ec7u qu\u1ea3.\u00a0<\/span><\/em><\/p>\n

1.C\u00e1ch qu\u1ea3n l\u00fd v\u00e0 thu h\u1ed3i c\u00f4ng n\u1ee3 hi\u1ec7u qu\u1ea3:<\/strong><\/h5>\n

\"c\u00f4ng<\/p>\n

a. T\u1ea1o m\u1ed9t h\u1ec7 th\u1ed1ng theo d\u00f5i ho\u00e0n ch\u1ec9nh:\u00a0<\/span><\/em><\/p>\n

L\u1eadp m\u1ed9t quy tr\u00ecnh qu\u1ea3n l\u00fd c\u00f4ng n\u1ee3<\/a> ph\u1ea3i thu theo ti\u00eau chu\u1ea9n c\u1ee7a doanh nghi\u1ec7p. Trong \u0111\u00f3, quy tr\u00ecnh c\u1ea7n ph\u1ea3i \u0111\u1ea3m b\u1ea3o: x\u00e1c \u0111\u1ecbnh r\u00f5 tr\u00e1ch nhi\u1ec7m c\u1ee7a c\u00e1 nh\u00e2n l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng, quy \u0111\u1ecbnh c\u1ee5 th\u1ec3 c\u00e1ch th\u1ee9c nh\u1eafc nh\u1edf kh\u00e1ch h\u00e0ng, c\u0169ng nh\u01b0 th\u1eddi gian nh\u1eafc nh\u1edf\u2026.Ng\u01b0\u1eddi l\u00e0m k\u1ebf to\u00e1n c\u00f4ng n\u1ee3 ph\u1ea3i n\u1eafm r\u00f5 quy t\u00ecnh k\u1ebf to\u00e1n: ki\u1ec3m so\u00e1t ch\u1ee9ng t\u1eeb, lu\u00e2n chuy\u1ec3n ch\u1ee9ng t\u1eeb, quy tr\u00ecnh thanh to\u00e1n\u2026.<\/span><\/p>\n

\u0110\u1ec3 theo d\u00f5i \u0111\u01b0\u1ee3c c\u00f4ng n\u1ee3, kh\u00e1ch h\u00e0ng v\u00e0 c\u1eadp nh\u1eadp c\u00e1c ph\u00e1t sinh m\u1edbi nh\u1ea5t li\u00ean quan \u0111\u1ebfn c\u00f4ng n\u1ee3, b\u1ed9 ph\u1eadn k\u1ebf to\u00e1n b\u1eaft bu\u1ed9c ph\u1ea3i c\u00f3 file theo d\u00f5i, c\u00f3 th\u1ec3 b\u1eb1ng excel ho\u1eb7c ph\u1ea7n m\u1ec1m k\u1ebf to\u00e1n. C\u0103n c\u1ee9 v\u00e0o nh\u1eefng th\u00f4ng tin trong h\u1ee3p \u0111\u1ed3ng, h\u00f3a \u0111\u01a1n, phi\u1ebfu xu\u1ea5t\/ nh\u1eadp kho, phi\u1ebfu chi, sao k\u00ea ng\u00e2n h\u00e0ng, c\u00e1c kho\u1ea3n chi\u1ebft kh\u1ea5u<\/a> ,h\u00e0ng tr\u1ea3 l\u1ea1i, t\u1ef7 gi\u00e1\u2026k\u1ebf to\u00e1n c\u00f4ng n\u1ee3 s\u1ebd c\u1eadp nh\u1eadt v\u00e0o file theo d\u00f5i c\u00f4ng n\u1ee3, theo d\u00f5i m\u1ed9t c\u00e1ch li\u00ean t\u1ee5c v\u00e0 th\u01b0\u1eddng xuy\u00ean.\u00a0<\/span><\/p>\n

b. Xem l\u1ea1i kho\u1ea3n ph\u1ea3i thu \u0111\u1ecbnh k\u1ef3 ,th\u01b0\u1eddng xuy\u00ean:<\/span><\/em><\/p>\n

B\u1ed9 ph\u1eadn k\u1ebf to\u00e1n c\u00f4ng n\u1ee3 ph\u1ea3i th\u01b0\u1eddng xuy\u00ean ki\u1ec3m so\u00e1t th\u1eddi h\u1ea1n ph\u1ea3i thu c\u1ee7a c\u00e1c kho\u1ea3n n\u1ee3, \u0111o l\u01b0\u1eddng c\u00e1c kho\u1ea3n ph\u1ea3i thu th\u00f4ng qua c\u00e1c ch\u1ec9 s\u1ed1 nh\u01b0 v\u00f2ng quay c\u00e1c kho\u1ea3n ph\u1ea3i thu, t\u00ednh tu\u1ed5i n\u1ee3 \u0111\u1ec3 ph\u00e2n lo\u1ea1i kh\u00e1ch n\u1ee3, s\u1edbm ph\u00e1t hi\u1ec7n c\u00e1c kho\u1ea3n n\u1ee3 c\u00f3 v\u1ea5n \u0111\u1ec1, nh\u1eb1m c\u00f3 h\u01b0\u1edbng x\u1eed l\u00fd k\u1ecbp th\u1eddi, tr\u00e1nh \u0111\u1ec3 n\u1ee3 c\u00f3 v\u1ea5n \u0111\u1ec1, nh\u1eb1m c\u00f3 h\u01b0\u1edbng x\u1eed l\u00fd k\u1ecbp th\u1eddi, tr\u00e1nh \u0111\u1ec3 n\u1ee3 qu\u00e1 h\u1ea1n t\u1ed3n \u0111\u1ecdng nhi\u1ec1u.\u00a0<\/span><\/p>\n

\u0110\u1ecbnh k\u1ef3, k\u1ebf to\u00e1n c\u00f4ng n\u1ee3 ph\u1ea3i ch\u1ee7 \u0111\u1ed9ng l\u1eadp bi\u00ean b\u1ea3n x\u00e1c nh\u1eadn c\u00f4ng n\u1ee3 c\u1ee7a t\u1eebng kh\u00e1ch \u0111\u1ec3 b\u00e1o c\u00e1o l\u00ean c\u1ea5p tr\u00ean. C\u00e1c lo\u1ea1i b\u00e1o c\u00e1o c\u1ea7n l\u1eadp nh\u01b0: B\u00e1o c\u00e1o t\u00ecnh h\u00ecnh th\u1ef1c hi\u1ec7n c\u00e1c h\u1ee3p \u0111\u1ed3ng, B\u1ea3ng t\u1ed5ng h\u1ee3p c\u00f4ng n\u1ee3 ph\u1ea3i thu – ph\u1ea3i tr\u1ea3, B\u1ea3ng theo d\u00f5i t\u00ecnh h\u00ecnh c\u00e1c kho\u1ea3n n\u1ee3 qu\u00e1 h\u1ea1n, B\u1ea3ng theo d\u00f5i t\u00ecnh h\u00ecnh c\u00e1c kho\u1ea3n n\u1ee3 v\u01b0\u1ee3t h\u1ea1n m\u1ee9c n\u1ee3.\u00a0<\/span><\/p>\n

c. G\u1eedi h\u00f3a \u0111\u01a1n, c\u00e1c ch\u1ee9ng t\u1eeb \u0111\u1ebfn kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng:<\/span><\/em><\/p>\n

G\u1eedi h\u00f3a \u0111\u01a1n cho kh\u00e1ch l\u00e0 vi\u1ec7c quan tr\u1ecdng nh\u01b0ng kh\u00f4ng ph\u1ea3i doanh nghi\u1ec7p n\u00e0o c\u0169ng ch\u00fa t\u00e2m t\u1edbi vi\u1ec7c n\u00e0y. K\u1ebf to\u00e1n c\u00f4ng n\u1ee3 ph\u1ea3i theo d\u00f5i ch\u1eb7t ch\u1ebd \u0111\u01b0\u1eddng \u0111i c\u1ee7a h\u00f3a \u0111\u01a1n xu\u1ea5t b\u00e1n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c h\u00f3a \u0111\u01a1n \u0111\u00fang th\u1eddi gian. Tr\u00e1nh sai s\u00f3t, th\u1ea5t l\u1ea1c, ch\u1eadm tr\u1ec5.\u00a0<\/span><\/p>\n

Tr\u01b0\u1edbc v\u00e0 sau khi g\u1eedi h\u00f3a \u0111\u01a1n, k\u1ebf to\u00e1n c\u00f4ng n\u1ee3 n\u00ean ch\u1ee7 \u0111\u1ed9ng g\u1ecdi \u0111i\u1ec7n tho\u1ea1i, ho\u1eb7c th\u00f4ng b\u00e1o b\u1eb1ng email cho ng\u01b0\u1eddi c\u00f3 tr\u00e1ch nhi\u1ec7m v\u1ec1 h\u00f3a \u0111\u01a1n \u0111\u01b0\u1ee3c g\u1eedi \u0111\u1ec3 x\u00e1c nh\u1eadn h\u00f3a \u0111\u01a1n \u0111\u01b0\u1ee3c \u0111\u01b0a \u0111\u1ebfn ph\u00f2ng k\u1ebf to\u00e1n c\u1ee7a kh\u00e1ch h\u00e0ng. L\u00e0m nh\u01b0 v\u1eady \u0111\u1ec3 tr\u00e1nh \u0111\u01b0\u1ee3c t\u00ecnh tr\u1ea1ng th\u1ea5t l\u1ea1c h\u00f3a \u0111\u01a1n, g\u1eedi h\u00f3a \u0111\u01a1n ch\u1eadm \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn th\u1eddi gian thanh to\u00e1n.\u00a0<\/span><\/p>\n

d. G\u1ecdi \u0111i\u1ec7n tho\u1ea1i nh\u1eafc n\u1ee3:\u00a0<\/span><\/em><\/p>\n

K\u1ebf to\u00e1n n\u00ean nh\u1eafc v\u1ec1 th\u1eddi h\u1ea1n c\u0169ng nh\u01b0 kho\u1ea3n n\u1ee3 kh\u00e1ch h\u00e0ng ph\u1ea3i thanh to\u00e1n tr\u1edbc 5-10 ng\u00e0y b\u1eb1ng mail ho\u1eb7c \u0111i\u1ec7n tho\u1ea1i.\u00a0<\/span><\/p>\n

e. Duy tr\u00ec nh\u1eadt k\u00fd thu n\u1ee3:<\/span><\/em><\/p>\n

V\u1edbi l\u1ed7i kho\u1ea3n n\u1ee3 qu\u00e1 h\u1ea1n, b\u1ed9 ph\u1eadn k\u1ebf to\u00e1n ph\u1ea3i l\u01b0u nh\u1eadt k\u00fd khi d\u00f5i cu\u1ed9c g\u1ecdi ho\u1eb7c email \u0111\u00e3 \u0111\u01b0\u1ee3c g\u1eedi \u0111i, c\u00f9ng v\u1edbi m\u1ed9t h\u1ed3 s\u01a1 v\u1ec1 ph\u1ea3n \u1ee9ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 theo d\u00f5i cu\u1ed9c g\u1ecdi. Nh\u1eefng v\u01b0\u1edbng m\u1eafc trong qu\u00e1 tr\u00ecnh thu h\u1ed3i c\u00f4ng n\u1ee3 nh\u01b0 thi\u00eau h\u00e0ng, thi\u1ebfu ch\u1ee9ng t\u1eeb, kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n v\u1ec1 h\u00e0ng h\u00f3a, kh\u00e1ch h\u00e0ng, h\u1eb9n tr\u1ea3 ti\u1ec1n\u2026c\u1ea7n \u0111\u01b0\u1ee3c ghi ch\u00fa l\u1ea1i v\u00e0 ph\u1ea3n \u00e1nh v\u1edbi b\u1ed9 ph\u1eadn li\u00ean quan \u0111\u1ec3 x\u1eed l\u00fd k\u1ecbp th\u1eddi.\u00a0<\/span><\/p>\n

f. K\u1ebf to\u00e1n c\u00f4ng n\u1ee3 c\u1ea7n c\u00f3 nghi\u1ec7p v\u1ee5 chuy\u00ean m\u00f4n nh\u1ea5t:\u00a0<\/span><\/em><\/p>\n

\u0110\u1ed1i v\u1edbi k\u1ebf to\u00e1n c\u00f4ng n\u1ee3, c\u1ea7n ph\u1ea3i c\u00f3 nghi\u1ec7p v\u1ee5 t\u1ed1t nh\u01b0 lu\u00f4n ghi ch\u00e9p ho\u1eb7c nh\u1eadp li\u1ec7u \u0111\u1ea7y \u0111\u1ee7, ch\u00ednh x\u00e1c th\u00f4ng tin. Ph\u1ea3n \u00e1nh k\u1ecbp th\u1eddi, r\u00f5 r\u00e0ng v\u1ec1 t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng, c\u00e1c kho\u1ea3n ph\u1ea3i thu v\u00e0 kho\u1ea3n ph\u1ea3i thanh to\u00e1n. Theo d\u00f5i th\u01b0\u1eddng xuy\u00ean v\u00e0 c\u00f3 bi\u1ec7n ph\u00e1p \u0111\u00f4n \u0111\u1ed1c thu h\u1ed3i n\u1ee3 khi c\u1ea7n thi\u1ebft, tr\u00e1nh \u0111\u1ec3 x\u1ea3y ra t\u00ecnh tr\u1ea1ng b\u1ecb chi\u1ebfm d\u1ee5ng v\u1ed1n hay n\u1ee3 qu\u00e1 l\u00e2u. Cu\u1ed1i th\u00e1ng n\u00ean ki\u1ec3m tra, \u0111\u1ed1i chi\u1ebfu c\u00e1c kho\u1ea3n ph\u1ea3i thu v\u00e0 l\u1eadp bi\u00ean b\u1ea3n \u0111\u1ed1i chi\u1ebfu c\u00f4ng n\u1ee3.\u00a0<\/span><\/p>\n

g. Duy tr\u00ec t\u1ed1t c\u00e1c m\u1ed1i quan h\u1ec7:<\/span><\/em><\/p>\n

C\u00e1c m\u1ed1i quan h\u1ec7 \u1edf \u0111\u00e2y bao g\u1ed3m m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 s\u1ef1 li\u00ean k\u1ebft v\u1edbi c\u00e1c ph\u00f2ng ban kh\u00e1c trong n\u1ed9i b\u1ed9 doanh nghi\u1ec7p (nh\u01b0 ph\u00f2ng kinh doanh). Ngo\u00e0i vi\u1ec7c \u0111\u1ed1c th\u00fac kh\u00e1ch h\u00e0ng tr\u1ea3 n\u1ee3 \u0111\u00fang h\u1ea1n, \u0111\u00fang k\u1ef3 th\u00ec b\u1ed9 ph\u1eadn thu h\u1ed3i c\u00f4ng n\u1ee3 c\u1ee7a c\u00f4ng ty c\u00f3 th\u1ec3 th\u00f4ng b\u00e1o c\u00e1c \u0111i\u1ec1u ki\u1ec7n \u0111\u01b0\u1ee3c h\u01b0\u1edfng chi\u1ebft kh\u1ea5u ho\u1eb7c nh\u1eafc b\u1ed5 sung m\u1ed9t s\u1ed1 chi ti\u1ebft v\u1ec1 s\u1ea3n ph\u1ea9m, c\u00e1c ch\u1ee9ng t\u1eeb li\u00ean quan\u2026\u0111\u1ec3 t\u1ea1o ra m\u1ed1i quan h\u1ec7 th\u00e2n thi\u1ebft, tin c\u1eady.\u00a0<\/span><\/p>\n

h. S\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m b\u00e1n h\u00e0ng c\u00f3 ch\u1ee9c n\u0103ng Qu\u1ea3n l\u00fd c\u00f4ng n\u1ee3:<\/span><\/em><\/p>\n