{"id":321,"date":"2025-05-01T01:47:15","date_gmt":"2025-04-30T18:47:15","guid":{"rendered":"https:\/\/luckydoor.vn\/fts-demo\/?page_id=321"},"modified":"2025-10-21T13:26:45","modified_gmt":"2025-10-21T06:26:45","slug":"goi-dich-vu","status":"publish","type":"page","link":"https:\/\/fts.com.vn\/en\/san-pham\/fts-school\/goi-dich-vu\/","title":{"rendered":"Service packages"},"content":{"rendered":"
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Comprehensive & Specialized Customer Support Services at FTS<\/h2>\n\n\n\n

Why more than 6,000 domestic and international customers and over 30,000 users trust FTS<\/p>\n<\/div>\n\n\n\n

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Flexible Customization<\/h3>\n\n\n\n

The software is customized to meet the specific needs of each business and school, helping you optimize management processes and productivity \u2014 giving you a competitive edge.<\/p>\n<\/div>\n\n\n\n

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Comprehensive Integration<\/h3>\n\n\n\n

Integrate all departmental data on a single platform, helping the organization save on personnel costs, reduce manual errors and consolidation, and enhance operational efficiency.<\/p>\n<\/div>\n\n\n\n

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Dedicated Support<\/h3>\n\n\n\n

A dedicated team of experts provides one-on-one support throughout the entire implementation process, ensuring instant assistance and prompt, thorough resolution of any issues that arise.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Basic Warranty & Maintenance Package: FTS Care<\/h2>\n<\/div>\n\n\n\n

FTS provides free software system warranty for 12 months from the date of acceptance. After this period, clients may choose to continue using FTS\u2019s maintenance services (basic or annual) based on their needs.<\/p>\n<\/div>\n\n\n\n

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Software Installation & Implementation<\/h4>\n\n\n\n

FTS technology experts will directly assist with software installation and provide hands-on guidance on system operations and data usage.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Technical Issue Resolution & Software Bug Fixing<\/h4>\n\n\n\n

FTS ensures the delivery of software patches and provides expert guidance to resolve issues that may arise from system software, operating systems, networks, environments, operations, data, or hardware.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Custom Report Support<\/h4>\n\n\n\n

FTS is committed to providing **free report adjustments** whenever there are changes in national accounting standards or tax policies. Additionally, FTS offers **complimentary customization of management reports** based on existing system functions, available reports, business processes, and input data.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Advanced Maintenance & Upgrade Package: FTS Support<\/span><\/h2>\n<\/div>\n\n\n\n

The Advanced Maintenance & Upgrade Package enhances your enterprise technology system for maximum performance \u2014 making it faster, more flexible, and ready to adapt to changes and growth objectives.<\/p>\n<\/div>\n\n\n\n

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Feature Customization & Upgrades for New Requirements<\/h4>\n\n\n\n

Implement modifications, customizations, and feature upgrades tailored to the specific needs and unique characteristics of each business.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Optimization & Issue Resolution<\/h4>\n\n\n\n

FTS proactively evaluates and optimizes the system while addressing any issues to ensure peak operational performance.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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FAQs<\/h2>\n\n\n\n

FTS is always ready to listen and assist. Discover more quick answers at our Support Center.<\/p>\n\n\n\n

Help Center<\/a><\/p>\n<\/div>\n\n\n\n

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What type or size of school is suitable for implementing FTS School?<\/summary>\n

The system is designed to be flexible and scalable, accommodating anywhere from a few hundred to several thousand students. You can implement it for a single school or across multiple campuses. With the Centralized Management model, FTS School enables seamless administration and control \u2014 whether your institution is small or large in scale.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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How long does it take to implement the FTS School software for a school?<\/summary>\n

Depending on the school\u2019s size, model, and the number of functional modules to be deployed, the implementation process typically takes 3\u20138 weeks. The process includes requirement analysis, system configuration, data import, user training, pilot run, and official handover, ensuring the school operates smoothly immediately after Go-live.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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Can FTS School be customized to meet each school\u2019s specific needs?<\/summary>\n

FTS School is designed with a flexible architecture, allowing customization of workflows, processes, templates, reports, and interfaces according to each school\u2019s management style and operational model \u2014 ensuring full adaptation to unique requirements while maintaining overall system consistency.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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What functions does FTS School offer for parents?<\/summary>\n

Parents can view and pay tuition fees online, register for uniforms or learning materials (standard or individual purchases), and enroll their children in student services such as clubs, meal plans, and school bus transportation.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Business Support Process<\/h2>\n\n\n\n
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Receive Support Request<\/h4>\n\n\n\n

Clients contact FTS whenever they require support or assistance.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Online Support<\/h4>\n\n\n\n

FTS prioritizes remote user support through multiple channels such as Phone and Email.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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On-site Support<\/h4>\n\n\n\n

If the issue cannot be resolved remotely, FTS will provide on-site support directly at the client\u2019s location.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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1:1 Expert Support<\/h4>\n\n\n\n

During Implementation, Warranty, and Maintenance, FTS provides 1:1 support to ensure quick and effective issue resolution.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Schedule a Demo and Consultation for FTS Products and Services<\/h2>\n\n\n\n

Please leave your information, and the FTS team will contact and assist you within the next 24 hours.<\/p>\n<\/div>\n\n\n\n

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Book a Demo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n