FTS is committed to providing comprehensive, professional, and timely customer support services, helping businesses use the software effectively and resolve any problems that arise during operation.
1. User training
FTS organizes training sessions to guide businesses to use the software effectively from the beginning.
- Offline: At the customer's headquarters.
- Online: Through platforms such as Zoom or GG Meet, suitable for remote customers.
2. Documentation and video tutorials
FTS provides detailed documentation and video tutorials for using the software: step-by-step instructions for key features, from how to enter data to how to look up documents or create reports.
3. 1:1 Support
FTS has a 1:1 support team directly for each customer: Consulting, answering business situations arising during use, understanding customer characteristics, and providing quick and accurate support.:
- Remote support via TeamViewer/Zalo/Zoom to fix errors immediately.
- If necessary, send technicians directly to the business.
4. Warranty and maintenance
FTS Accounting comes with a 12-month warranty service, including:
- Fixing software errors if problems arise.
- Update changes in tax policies, accounting regimes and new features without affecting data
- Support for use throughout the operation
After the warranty period, customers can extend the support service to continue receiving updates and companionship from FTS, ensuring the software is always in line with legal requirements and business needs.
5. Custom Consulting
FTS provides in-depth consulting services to customize the software according to the specific needs of the business.
👉 Thanks to a comprehensive maintenance and support policy, businesses can rest assured that the accounting and financial system is always monitored and operated smoothly, minimizing the risk of disruption
