Comprehensive & Specialized Customer Support Services at FTS
Why more than 6,000 domestic and international customers and over 30,000 users trust FTS
Lý do hơn 6.000 khách hàng tin chọn FTS
Flexible Customization
The software is customized to meet the specific needs of each business and school, helping you optimize management processes and productivity — giving you a competitive edge.
Comprehensive Integration
Integrate all departmental data on a single platform, helping the organization save on personnel costs, reduce manual errors and consolidation, and enhance operational efficiency.
Dedicated Support
A dedicated team of experts provides one-on-one support throughout the entire implementation process, ensuring instant assistance and prompt, thorough resolution of any issues that arise.
Basic Warranty & Maintenance Package: FTS Care
FTS provides free software system warranty for 12 months from the date of acceptance. After this period, clients may choose to continue using FTS’s maintenance services (basic or annual) based on their needs.
Software Installation & Implementation
FTS technology experts will directly assist with software installation and provide hands-on guidance on system operations and data usage.
Technical Issue Resolution & Software Bug Fixing
FTS ensures the delivery of software patches and provides expert guidance to resolve issues that may arise from system software, operating systems, networks, environments, operations, data, or hardware.
Custom Report Support
FTS is committed to providing **free report adjustments** whenever there are changes in national accounting standards or tax policies. Additionally, FTS offers **complimentary customization of management reports** based on existing system functions, available reports, business processes, and input data.
Advanced Maintenance & Upgrade Package: FTS Support
The Advanced Maintenance & Upgrade Package enhances your enterprise technology system for maximum performance — making it faster, more flexible, and ready to adapt to changes and growth objectives.
Feature Customization & Upgrades for New Requirements
Implement modifications, customizations, and feature upgrades tailored to the specific needs and unique characteristics of each business.
Optimization & Issue Resolution
FTS proactively evaluates and optimizes the system while addressing any issues to ensure peak operational performance.
FAQs
FTS is always ready to listen and assist. Discover more quick answers at our Support Center.
At what stage should a business implement FTS Accounting?
As soon as a business requires structured and transparent financial accounting management, FTS Accounting becomes the ideal choice. The software is well-suited for various organizational models — from small and medium-sized enterprises to those with multiple branches, subsidiaries, or corporate groups. You can start with the Standard package, which offers quick deployment, easy operation, and coverage of core needs, then gradually expand in line with your actual growth.
What type or size of school is suitable for implementing FTS School?
The system is designed to be flexible and scalable, accommodating anywhere from a few hundred to several thousand students. You can implement it for a single school or across multiple campuses. With the Centralized Management model, FTS School enables seamless administration and control — whether your institution is small or large in scale.
Is the employee data entered into FTS HRM secure?
Employee data in FTS HRM is protected through strict access control mechanisms. Only authorized users can view or modify information. The system employs data encryption and secure connections to prevent unauthorized access, while all activities are logged and tracked for monitoring and control.
Is FTS E-Invoice integrated with FTS Accounting?
Yes. FTS E-Invoice is directly integrated with FTS Accounting, allowing invoices to be created and issued straight from accounting documents. Invoice and voucher data are automatically synchronized, eliminating the need for duplicate entry.
Business Support Process
Receive Support Request
Clients contact FTS whenever they require support or assistance.
Online Support
FTS prioritizes remote user support through multiple channels such as Phone and Email.
On-site Support
If the issue cannot be resolved remotely, FTS will provide on-site support directly at the client’s location.
1:1 Expert Support
During Implementation, Warranty, and Maintenance, FTS provides 1:1 support to ensure quick and effective issue resolution.
Schedule a Demo and Consultation for FTS Products and Services
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