Customer Support Center

FTS commits to deploying software in the shortest possible time without disrupting business operations.

• Small and medium-sized enterprises: 2 – 4 weeks
• Schools: 3 – 6 weeks
• Large enterprises / multiple branches: 6 – 12 weeks (can be deployed in phases)

Implementation process: Standardized and methodical, ensuring each step runs smoothly and meets actual business needs.

FTS understands that time is a valuable asset for businesses. Therefore, we always strive to deliver the fastest and most efficient solutions!

Professional Support Team with 1:1 Commitment

FTS not only provides software but also serves as a strategic consulting partner, helping businesses standardize their operational processes. Throughout implementation and usage, customers receive 1:1 support from experienced specialists.

Key support services include:

• Software installation and configuration: Optimize and adjust features flexibly to ensure the system suits the business’s specific requirements.
• User training: Provide detailed guidance to help businesses fully understand how to operate the software.
• Ongoing support: Resolve any arising issues promptly and effectively with assistance from FTS specialists.

• Modular architecture: FTS builds business modules as independent units that can interconnect. Businesses can deploy modules in phases or expand the entire system over time.
• Support for various management models: From small businesses to large corporations with multiple subsidiaries, FTS can be implemented effectively. Its centralized model with data consolidation and reporting capabilities is advantageous for multi-unit organizations and allows for easy scaling without high software investment costs.
• System integration capabilities: FTS supports integration with third-party software such as e-invoicing, banking systems, other ERP software, payment gateways, and public service platforms.

Flexible Customization to Specific Needs

FTS understands that each business has its own processes and requirements. Therefore, the software is designed for high adaptability:

• Adjust business processes to fit each unit’s operations.
• Add or remove features according to the stage of development.

Long-term Upgrade and Development Capability

Modern technology platform: Built with technologies like .NET Core, Angular, RESTful API, and microservices, making it easy to expand and maintain.

Sustainable development approach: FTS continuously updates the system according to legal regulations (new circulars and decrees) and develops new modules based on emerging technology trends to support sustainable business growth.

• Supports standard RESTful APIs and multiple other connection protocols, ensuring compatibility with most popular software on the market.
• Allows two-way data synchronization to reduce repetitive data entry and improve accuracy.
• Integrates with e-invoicing, banking systems, inventory management, sales, HR, education software, and more.

Professional Integration Implementation Process

FTS has a team of engineers with expertise in both technology and business operations, ensuring fast and secure integration.

• Analyze connection requirements to design the most suitable solution.
• Test and secure data to ensure absolute safety during information exchange between systems.
• Provide post-deployment support to resolve any issues and optimize operational efficiency.

FTS provides flexible pricing options, including both one-time purchase and monthly/annual subscription models, designed to meet the diverse needs of organizations of all sizes:

• One-time purchase: Ideal for businesses or organizations that want to own the software permanently with an initial investment. The one-time package includes perpetual software licenses, implementation costs (survey, consultation, installation, user training), and 12 months of free support. This option suits organizations with stable budgets looking to optimize long-term costs.
• Annual subscription:This model allows businesses to pay flexibly according to usage time. Customers receive benefits such as software updates, technical support, and periodic maintenance without a large upfront investment.

Factors Affecting Cost

The cost of using FTS software may vary depending on several factors:

• Business scale: Number of users, branches. Larger enterprises with multiple branches and users will have higher costs compared to smaller organizations with a single unit.
• Customization requirements: If the business requires integration with other systems or customized interfaces and workflows, costs will be adjusted to reflect project complexity.

Consultation and Detailed Quotation Process

FTS does not apply a fixed price for all customers but provides personalized solutions based on actual needs. To receive a detailed quotation, follow these steps:

• Contact FTS
• Free consultation: Our expert team will discuss your business scale, requirements, and budget.
• Propose suitable package: We will provide a specific quotation for either a one-time purchase or subscription package, including a list of included services.

Detailed manuals describe each feature and operational workflow, accompanied by clear visual illustrations.

Step-by-step instructional videos allow users to follow and practice easily.

Documentation is regularly updated whenever features are changed or added.

Professional User Training

Training can be conducted on-site or online via virtual meeting platforms.

Training content is tailored according to roles: system administrators, accountants, teachers, operational staff, etc.

After training, the FTS team provides 1:1 support to address questions and handle real-life scenarios promptly.

With clear documentation and in-depth training programs, FTS ensures that all users are confident in operating the software, enabling businesses to maximize efficiency from day one of operation.

FTS provides regular maintenance services to ensure the software operates stably, meets management requirements, and complies with the latest legal regulations. Maintenance activities include:

• Version updates: FTS regularly releases updates to add new features, improve performance, and ensure compliance with current laws. For example, updates accommodate changes in financial report templates from the Ministry of Finance or new e-invoicing regulations, enabling automatic report generation and compliant invoice issuance.
• Bug fixes: Resolve any software issues promptly.
• User support and guidance: Assist users with operational, data, and reporting issues throughout usage, guiding them to follow correct procedures and utilize the software efficiently.
• System reinstallation: Support reinstallation of software on servers or workstations if needed.
• Data backup and recovery: Guide or perform data backups to ensure safety and recovery when necessary.
• Feature expansion and system integration consultation: Advise on extending functionality or integrating with other systems as required.

These maintenance activities are conducted without disrupting business operations, ensuring the software is always ready to support management needs.

Rapid Incident Handling

• Multiple contact channels: Customers can reach their dedicated 1:1 FTS support team at any time, or contact via hotline, Zalo, or email. FTS experts are always available to address and resolve issues.
• Fast response time: FTS guarantees a response within 1–2 hours after receiving a support request.
• Remote and on-site support: For minor issues, FTS can provide remote assistance via online support tools. If necessary, the technical team will visit the customer’s site to resolve the problem.

With professional maintenance and incident support processes, FTS ensures customers can confidently operate their software smoothly and reliably.

Small and medium enterprises (SMEs): Can implement a streamlined feature package at a reasonable cost, focusing on core business operations.

Large enterprises or multi-branch organizations: Easily scalable, with centralized management, and capable of integrating multiple modules and systems.

Gradual upgrades: Supports progressive expansion according to business growth without requiring a full system overhaul.

Benefits for Small and Medium Enterprises

Lower initial investment: Flexible monthly or annual subscription options reduce upfront costs.

Fast deployment: Implementation is quick and minimally disruptive to business operations.

Dedicated support: The FTS team provides hands-on assistance, enabling businesses to optimize operations even without a dedicated IT department.

With its flexible customization and scalability, FTS is a suitable solution for businesses of all types and sizes, supporting them throughout their growth journey.