We provide this Privacy Policy to clearly explain what information we collect and how we use it.
In this Privacy Policy, “company,” “we,” and FTS refer to First Trust Solution Joint Stock Company, located at Floor 1, Lilama 10 Tower, 56 To Huu, Trung Van Ward, Nam Tu Liem District, Hanoi, Vietnam.
This Privacy Policy applies to all information collected through our website and/or any related services, products, sales, marketing, or events (collectively referred to as “Services”). By agreeing to this Privacy Policy, you consent to our processing of your personal data for the purposes described below:
I. What Information Do We Collect?
1. Personal Information
As a visitor, you are not required to provide any personal information to use the website. We only collect personal information that you voluntarily provide when registering for software or services, expressing interest in receiving information about us or our products/services, or contacting us. Personal information we collect includes name, phone number, email address, and company information.
2. Information from Access Logs
Like most websites, we collect data from log files automatically sent by your browser or mobile app when you interact with our website and services. This data is not personally identifiable and may include IP address, browser type, referring and exit pages, click counts, date/time, pages viewed, and other information. This data helps us analyze trends, track user behavior, and collect demographic information. We do not link this automatically collected data to personally identifiable information.
3. Google Analytics
We use Google Analytics to collect and store information about your visits to our website. This includes:
Environmental information: IP location, browsing language, device and browser specifications.
Behavioral information: date/time of visits, pages visited, links clicked, and the domain used to access the Internet.
If your browser accepts cookies, we may use them to understand the number of unique visitors to our website. This information is used for statistical purposes and to improve the usefulness of the website. We do not collect personal identifiers and do not sell this data.
4. Cookies
We use cookies to enhance your experience. For more information, please read Cookies Policy of our website.
5. Collection of Children’s Information
We do not collect data from or market to children under 16 (or the legal age in your jurisdiction). By using our software/services, you confirm that you are at least 16 years old or are a parent/guardian of a child and consent to your child using our software/services.
If we discover that personal information from users under 16 has been collected, we will take reasonable steps to delete such data. If you believe we have collected data from a child under 16, please contact us at info@fts.com.vn.
II. How We Use Your Information
FTS may use your information for the following purposes, or as otherwise described at the time of collection:
These purposes include:
- To contact you and develop business relationships
- To respond to your questions and concerns
- To improve website performance
- To send support, administrative, technical, update, or security notices
- To send marketing and promotional information
- For business purposes such as data analysis, usage trend identification, campaign effectiveness assessment, and service/product/marketing/experience improvement
- To fulfill legal obligations and comply with applicable laws
III. How FTS Shares Your Information
1. For Legal Reasons
FTS may share your information with third parties for legal reasons without your consent where permitted by law, including:
- To comply with court orders, regulations, or legal processes
- To protect the rights, property, or safety of FTS, FTS customers, or others
- To enforce FTS Terms of Service or other agreements
- To prevent fraud, cyberattacks, or illegal activities
- To help detect and prevent fraud or protect customers, users, or FTS software
- At the request of competent authorities (e.g., tax authorities or investigators)
2. Other Cases of Sharing
Research: With appropriate controls, FTS may share information with third parties, including research institutions, government, and nonprofit organizations, for research or publication purposes. Shared information is anonymized.
Service Providers or Agents: FTS may share information with service providers or agents performing tasks for FTS, including advertising, marketing, sales, or technology providers (e.g., hosting, security). Providers/agents are required to apply reasonable controls and safeguards.
Mergers and Acquisitions: In the event of a merger, sale of assets, investment, liquidation, bankruptcy, or acquisition, FTS may share your information with the acquiring company and its advisors.
Subsidiaries, Branches, and Offices: FTS may share information with its subsidiaries and branches for daily business operations, including marketing, service improvement, and personalization of your FTS experience.
Advertising and Analytics: FTS may display ads on FTS software or manage FTS advertising on other websites.
IV. Personal Information Security
FTS commits to making the best possible efforts using human, technological, and other resources to protect your information. However, FTS cannot guarantee security in cases of force majeure, including natural disasters, epidemics, widespread power outages, or hacker attacks.
V. Retention of Personal Information
We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.
VI. Policy Updates
We will update this policy as needed to comply with relevant laws. Updated versions will carry a new “Last Updated” date and take effect immediately upon posting.
VII. Links to Other Websites
Our Services may contain links to other websites that we do not control. FTS is not responsible for the privacy practices of these sites.
VIII. Contact
If you have any questions or concerns about this Privacy Policy, please contact FTS via https://www.fts.com.vn/lien-he/ or directly at FTS headquarters. FTS will make every effort to respond promptly.