Comprehensive & Specialized Customer Support Services at FTS
Why more than 6,000 domestic and international customers and over 30,000 users trust FTS
Flexible Customization
The software is customized to meet the specific needs of each business and school, helping you optimize management processes and productivity — giving you a competitive edge.
Comprehensive Integration
Integrate all departmental data on a single platform, helping the organization save on personnel costs, reduce manual errors and consolidation, and enhance operational efficiency.
Dedicated Support
A dedicated team of experts provides one-on-one support throughout the entire implementation process, ensuring instant assistance and prompt, thorough resolution of any issues that arise.
Basic Warranty & Maintenance Package: FTS Care
FTS provides free software system warranty for 12 months from the date of acceptance. After this period, clients may choose to continue using FTS’s maintenance services (basic or annual) based on their needs.
Software Installation & Implementation
FTS technology experts will directly assist with software installation and provide hands-on guidance on system operations and data usage.
Technical Issue Resolution & Software Bug Fixing
FTS ensures the delivery of software patches and provides expert guidance to resolve issues that may arise from system software, operating systems, networks, environments, operations, data, or hardware.
Custom Report Support
FTS is committed to providing **free report adjustments** whenever there are changes in national accounting standards or tax policies. Additionally, FTS offers **complimentary customization of management reports** based on existing system functions, available reports, business processes, and input data.
Advanced Maintenance & Upgrade Package: FTS Support
The Advanced Maintenance & Upgrade Package enhances your enterprise technology system for maximum performance — making it faster, more flexible, and ready to adapt to changes and growth objectives.
Feature Customization & Upgrades for New Requirements
Implement modifications, customizations, and feature upgrades tailored to the specific needs and unique characteristics of each business.
Optimization & Issue Resolution
FTS proactively evaluates and optimizes the system while addressing any issues to ensure peak operational performance.
FAQs
FTS is always ready to listen and assist. Discover more quick answers at our Support Center.
What type or size of school is suitable for implementing FTS School?
The system is designed to be flexible and scalable, accommodating anywhere from a few hundred to several thousand students. You can implement it for a single school or across multiple campuses. With the Centralized Management model, FTS School enables seamless administration and control — whether your institution is small or large in scale.
How long does it take to implement the FTS School software for a school?
Depending on the school’s size, model, and the number of functional modules to be deployed, the implementation process typically takes 3–8 weeks. The process includes requirement analysis, system configuration, data import, user training, pilot run, and official handover, ensuring the school operates smoothly immediately after Go-live.
Can FTS School be customized to meet each school’s specific needs?
FTS School is designed with a flexible architecture, allowing customization of workflows, processes, templates, reports, and interfaces according to each school’s management style and operational model — ensuring full adaptation to unique requirements while maintaining overall system consistency.
What functions does FTS School offer for parents?
Parents can view and pay tuition fees online, register for uniforms or learning materials (standard or individual purchases), and enroll their children in student services such as clubs, meal plans, and school bus transportation.
Business Support Process
Receive Support Request
Clients contact FTS whenever they require support or assistance.
Online Support
FTS prioritizes remote user support through multiple channels such as Phone and Email.
On-site Support
If the issue cannot be resolved remotely, FTS will provide on-site support directly at the client’s location.
1:1 Expert Support
During Implementation, Warranty, and Maintenance, FTS provides 1:1 support to ensure quick and effective issue resolution.
Schedule a Demo and Consultation for FTS Products and Services
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