Comprehensive & Specialized Customer Support Services at FTS
Why more than 6,000 domestic and international customers and over 30,000 users trust FTS
Flexible Customization
The software is customized to meet the specific needs of each business and school, helping you optimize management processes and productivity — giving you a competitive edge.
Comprehensive Integration
Integrate all departmental data on a single platform, helping the organization save on personnel costs, reduce manual errors and consolidation, and enhance operational efficiency.
Dedicated Support
A dedicated team of experts provides one-on-one support throughout the entire implementation process, ensuring instant assistance and prompt, thorough resolution of any issues that arise.
Basic Warranty & Maintenance Package: FTS Care
FTS provides free software system warranty for 12 months from the date of acceptance. After this period, clients may choose to continue using FTS’s maintenance services (basic or annual) based on their needs.
Software Installation & Implementation
FTS technology experts will directly assist with software installation and provide hands-on guidance on system operations and data usage.
Technical Issue Resolution & Software Bug Fixing
FTS ensures the delivery of software patches and provides expert guidance to resolve issues that may arise from system software, operating systems, networks, environments, operations, data, or hardware.
Custom Report Support
FTS is committed to providing **free report adjustments** whenever there are changes in national accounting standards or tax policies. Additionally, FTS offers **complimentary customization of management reports** based on existing system functions, available reports, business processes, and input data.
Advanced Maintenance & Upgrade Package: FTS Support
The Advanced Maintenance & Upgrade Package enhances your enterprise technology system for maximum performance — making it faster, more flexible, and ready to adapt to changes and growth objectives.
Feature Customization & Upgrades for New Requirements
Implement modifications, customizations, and feature upgrades tailored to the specific needs and unique characteristics of each business.
Optimization & Issue Resolution
FTS proactively evaluates and optimizes the system while addressing any issues to ensure peak operational performance.
FAQs
FTS is always ready to listen and assist. Discover more quick answers at our Support Center.
At what stage should a business implement FTS Accounting?
As soon as a business requires structured and transparent financial accounting management, FTS Accounting becomes the ideal choice. The software is well-suited for various organizational models — from small and medium-sized enterprises to those with multiple branches, subsidiaries, or corporate groups. You can start with the Standard package, which offers quick deployment, easy operation, and coverage of core needs, then gradually expand in line with your actual growth.
What industry-specific requirements can FTS Accounting accommodate?
The software allows deep customization of processes, forms, interfaces, and reports to suit the operational specifics of each sector — including trade, services, manufacturing, petroleum, FDI, real estate, and public administration. FTS does not impose predefined templates; instead, it builds a system that revolves around the way your business operates, making it more structured, streamlined, and efficient.
Which FTS Accounting package should I choose for my enterprise?
FTS Accounting offers several solution packages. The Standard package is suitable for small and medium-sized enterprises that need quick implementation and control over core financial accounting operations. The Pro package is designed for growing businesses that require cash flow management, management reporting, and effective coordination between departments. The Enterprise package is intended for large enterprises with multiple subsidiaries, requiring deep customization according to industry-specific needs. You can start with the appropriate package and upgrade flexibly as your requirements grow without changing the underlying platform.
How will FTS support businesses after implementation?
FTS provides comprehensive support services during and after implementation, with a dedicated team accompanying you one-on-one from deployment to operation. They assist with inquiries, resolve issues quickly and accurately, while also advising on process optimization and updating or upgrading the software to maximize system efficiency.
Business Support Process
Receive Support Request
Clients contact FTS whenever they require support or assistance.
Online Support
FTS prioritizes remote user support through multiple channels such as Phone and Email.
On-site Support
If the issue cannot be resolved remotely, FTS will provide on-site support directly at the client’s location.
1:1 Expert Support
During Implementation, Warranty, and Maintenance, FTS provides 1:1 support to ensure quick and effective issue resolution.
Schedule a Demo and Consultation for FTS Products and Services
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